Store policies

Shipping Policy

How and where MURXII orders are shipped.

Draft for internal review (drafted November 5, 2026). Effective date will be set at launch after legal review.

Order processing

Every order is freshly roasted in small batches after you place it, so please allow 1-5 business days for your coffee to ship.

Shipping destinations

We ship within the United States. International orders are not guaranteed at this time.

Shipping costs

Shipping is calculated at checkout, so you'll see the exact cost before you pay.

Carriers & tracking

Orders ship by USPS standard ground and usually arrive 1-5 business days after shipping, depending on your location. Every order comes with tracking, emailed once it ships.

Address accuracy

Please double-check your shipping address at checkout. Contact us as soon as possible if you notice a mistake.

Lost, delayed or damaged packages

If your package is lost, marked delivered but not received, or arrives damaged, email murxiicoffee@outlook.com within 48 hours of delivery (or of the expected delivery date) with your order number, and we'll work with you on a replacement or refund.