Store policies
Returns & Refunds
Our approach to returns, refunds and order issues.
Draft for internal review (drafted November 5, 2026). Effective date will be set at launch after legal review.
General policy
Coffee is a perishable food, so we can't accept returns or exchanges of opened or unopened bags. Please don't send coffee back to us.
Damaged or incorrect items
If your order arrives damaged, or you receive the wrong coffee, grind or size, email murxiicoffee@outlook.com within 48 hours of delivery with your order number and a photo. If the mistake is ours, we'll send a replacement or refund at no cost to you. If an incorrect address was entered at checkout, reshipping costs are the customer's responsibility.
Contact
Email murxiicoffee@outlook.com or use our contact page, and include your order number.